10 Questions You MUST Ask Before Hiring a Moving Company

10 Questions You Must Ask Before Hiring A Moving Company

Moving is a big deal. The to-do list can be overwhelming, from choosing the suitable move date to packing your items. Plus, there’s paperwork, like changing your address and getting new insurance policies.

Planning and researching moving companies are crucial to make the move less stressful. The right movers can handle the heavy lifting, but how do you know which company is right for you? That’s where questions come in.

Here are ten questions to ask before hiring a moving company for your specific needs:

1. What services are included in your moving package?

Before committing to any moving service, you should understand the package a moving company can offer. This includes asking questions about what type of moving services are included in their moving packages and how much it costs to hire movers.

Many moving companies specialize in certain aspects of the move, such as packing, storage, or transportation. You should also ask about their everyday practices and procedures during a move.

Below are a few standard services that a moving company offers:

Knowing what moving services are included in your moving package can help you ensure that your items will be safely and securely transported from one location to another.

2. Are you licensed and insured?

To avoid moving scams, it is essential to ask whether the company is licensed and, even better, if it is a member of the Canadian Association of Movers.

Moving insurance safeguards your belongings during the move, and a license ensures they follow safety rules and operate legally. The company’s insurance is crucial for compensation and coverage to avoid any damage.

Asking about a moving company’s licensing and insurance status is essential. As a customer, you are responsible for ensuring any moving company you hire meets these requirements. By doing so, you can rest assured that your possessions and moving experience will be protected throughout the journey.

3. Are there any hidden moving costs?

Before hiring a moving company, one crucial question to ask is whether their cost estimates are transparent.

Some moving companies add extra charges for services like packing, supplies, distance and labour. Before signing any contract, ask about these hidden costs to confirm they’re in the final estimate. You might also get discounts on specific moving services if you ask beforehand.

Understanding the overall cost of moving and checking for hidden charges upfront can help you plan your budget effectively and avoid unexpected expenses.

4. Do you offer in-person estimates?

An in-person moving estimate tailors the quote to your specific needs. This estimate allows you to ask questions and clarify any uncertainties that may arise during your moving process.

Additionally, an onsite moving estimate gives you the opportunity to get to know your moving company and build a relationship with them. This can be helpful if any issues arise during the moving process, as it allows for better communication between both parties.

For other locations and Toronto movers, we recommend you discuss their on-site estimating process and how it can cater to your unique moving needs.

5. Do you have a physical office address?

One of the vital questions to ask before hiring a moving company is about their physical office address.

Having a physical office means that the moving company is registered with local authorities, thus providing extra protection for your belongings.

The moving company should also be able to provide information about their identity, insurance, and moving practices. 

Asking if the moving company has a physical office or address is an essential step in ensuring the safety of your valuables during the moving process. Doing so will give you more peace of mind that you are making a wise decision by selecting a trustworthy moving company.

6. Who will do the loading and unloading?

Ask the moving company about who will handle loading and unloading your stuff. Make sure they have skilled people for this task. Some use their staff, while others hire subcontractors. 

Do not miss to ask this question before signing a moving contract so that you have all the information necessary for a smooth move.

7. Is there anything you will not move?

It might sound odd since moving companies are expected to move anything. But, it’s crucial to ask what your moving company will and won’t transport before the big day. Some companies have policies against moving hazardous materials, valuable antiques, or plants.

Be sure to consider any restrictions when selecting a moving company and preparing for the move. Also, some companies may move items separately, such as when relocating with pets. Therefore, getting this information in advance is essential.

8. Do you have a cancellation policy?

Understanding the moving company’s cancellation policy details is essential in case unexpected situations arise and you need to cancel your move. Many companies charge fees for cancellations, so being aware of the terms helps you prepare for any potential costs.

Knowing the company’s policy can help ensure you are not overcharged or held financially responsible for cancellations due to unforeseen circumstances. 

In some cases, moving companies may even offer refunds for cancelled services. Therefore, it is essential that you ask this question in case you need to cancel your moving services for any reason.

9. What are your payment options?

Include questions about the available payment options. By asking about the available payment options, you can decide which moving company is the best fit for your needs. This way, you will have a better understanding of all costs associated with moving and you will be able to plan an affordable relocation. 

You may also find out about other moving packages or discounts that could help save money in the long run. This way, you ensure complete transparency in costs and associated policies, avoiding surprises or expenses during the moving process.

10. Can you provide any references?

When asking for references, make sure to get in touch with people who have hired the moving company before. Ask them specific questions about how their move went and double-check the information they share. Taking these steps helps you avoid any issues that might come up during your move.

Additionally, it’s a good idea to look into reviews from Google business profiles or other independent moving websites and social media sites. This can provide additional insight into the moving company and allow you to decide which moving service to hire.


If you’re looking to relocate, be ready with the list of questions to ask before hiring a moving company.

A reliable moving company should confidently answer all your questions. If they seem unsure, it might be better to check out other options.

Moving isn’t always easy, so it’s crucial to hire skilled professionals. Take time researching and ensure the moving company you choose meets all your requirements.

Click below to read Our Awesome Reviews


Lets Get Moving On Global Tv
Lets Get Moving On Cbc News Network
Lets Get Moving On Ctv
Lets Get Moving On Cp24 Tv

We are hiring!

Looking for a job?

We're currently looking for professional full-time MOVERS and DRIVERS for our company and for the right candidates. There are many possibilities of growth within our rapidly growing business

Packing MaterialsCalculator

If you want to figure out how many packing boxes you need for your next move then use our packing Calculator. Most of your belongings need to be packed for protection during a move. Let us help you find the moving boxes and packing materials that you need with our free packing calculator.